Dear Members,

The flood situation in Victoria has quickly escalated over the last 48 hours.

If you are in immediate danger and require urgent assistance, dial 000.  If your home is about to flood call VICSES on 132 500.

If you require immediate relief assistance, please contact your local council. Please visit Home – Know Your Council.

Flood Recovery Hotline

Flood Recovery Hotline is a single state-wide number, 1800 560 760, that Victorians impacted by the October 2022 floods can call for help or assistance with:

  • navigating available supports
  • mental health and wellbeing support

The recovery hotline is open from 7.30am-7.30pm everday.

Relief Assistance

Emergency Relief Payment

Emergency financial assistance is available for community members whose homes have been impacted by the current flood emergency in Victoria to help them to meet their relief needs.

Re-establishment Assistance

Re-establishment assistance is also available to households of limited financial means, whose principal place of residence (their home) is uninhabitable (damaged or destroyed) or is inaccessable for more than 7 days due to the recent Victorian flood emergency.

For information and support about the relief services that may be available to you, and to enquire about a re-establishment payment, please call the Flood Recovery Hotline 1800 560 760.

For more information on the Personal Hardship assistance program, visit Personal Hardship Assistance Program – DFFH Services

Disaster Recovery Allowance (DRA)

The Australian Government’s disaster recovery allowance is available from 2pm Sunday 16 October in the 23 Victorian LGAs of Alpine, Benalla, Buloke, Campaspe, Central Goldfields, Corangamite, Gannawarra, Greater Bendigo, Greater Shepparton, Hepburn, Horsham, Loddon, Macedon Ranges, Mansfield, Maribyrnong, Mitchell, Moira, Moonee Valley, Murrindindi, Northern Grampians, Pyrenees, Strathbogie and Wangaratta. Additional LGAs may be included as flood impacts emerge.

The disaster recovery allowance has been made available to assist employees and sole traders who experience a loss of income as a direct result of a major disaster and is payable for a maximum of 13 weeks. DRA is taxable.

Information about the payments, including all eligible local government areas is available at

Australian Government Disaster Recovery Payment (AGDRP)

In addition, the one-off, non-means tested Australian government disaster recovery payment of $1000 for eligible adults and $400 for children is available to people who live in the Victorian LGAs of Campaspe, Greater Shepparton, Maribyrnong, Mitchell and Strathbogie who have suffered a significant loss as a result of the floods, including, a severely damaged or destroyed home or a serious injury. Additional LGAs may be included as flood impacts emerge.

  • Equivalent financial assistance will also be available for eligible New Zealand citizens (‘non-protected’ Special Category Visas, subclass 444 holders) affected by the floods.
  • Information about the payments, including all eligible local government areas is available at

Emergency Relief Centres

As at 1400hrs – Sunday 16 October 2022

Town Address
Bendigo Showgrounds, Holems Road, North Bendigo
Bridgewater Bridgewater on Loddon Memorial Hall, 37 Eldon Street, Bridgewater
Creswick Doug Lindsay Recreation Centre
Echuca Echuca South Basketball Stadium, 244 High Street, Echuca.

*Please note Echuca has reached capacity. Please attend Bendigo relief centre instead.

Maribyrnong Maribyrnong Community Centre, 9 Randall Street, Maribyrnong
Seymour Sports & Aquatic Centre, Chittick Park, Pollard Street, Seymour
Shepparton McIntosh Centre, Shepparton Showgrounds, Thompson Road, Shepparton
Skipton Skipton Football Club, 15 Smythe Street, Skipton.
Tatura Ballantyne Centre, 9-19 Hastie Street, Tatura
Wangaratta Go to TAFE Cafe
Wedderburn Wedderburn Hall, 28 High Street, Wedderburn
Wycheproof Wycheproof P-12 College, McKenzie Cresent, Wycheproof
Yea Yea Town Hall, 27 Hight Street Yea

For more information and support contact numbers, please visit

We trust the above information is helpful. Stay safe everyone and we will send out further updates as they come to hand.


Marissa Williamson | HR and Business Executive
NLNA – National Lotteries and Newsagents Association