Update from the QSBC – Highlights from 2023 SBF Conference

Update from the QSBC – Highlights from 2023 SBF Conference

Dear Members,

I received an update from the Small Business Commissioner, Dominique Lamb in relation to their recent Small Business Friendly conference.

The Small Business Friendly conference was held 26-28 April 2023. on the Sunshine Coast.

Highlights were as follows:

This year’s SBF Program Conference was built around the theme of ‘ignite – ideas into action’ with a significant focus on place-making. This included ideas for activating local areas to increase spending, creating attractive public spaces, and providing small businesses with new opportunities!

A highlight was welcoming Noosa Council into the SBF Program. With the addition of Livingstone, at the beginning of May, there is now 45 of 77 councils across Queensland as members of the program.

The conference provided some great opportunities to hear from small business owners and industry leaders, supporters, and change-makers. I’m sure that all  attendees and speakers left with some tangible strategies to put in place. 

The top 10 things Dominique took away from the conference was: 

  1. Nothing happens in isolation – we are part of an ecosystem
  2. Listen
  3. Connect
  4. Collaborate
  5. Tell your story and tell theirs too
  6. Fail fast (and try again)
  7. Make magic happen
  8. Embrace co-opetition – work together
  9. Right size – support, services, and investment for your community
  10. Create awareness so no one is left behind.

Small Business Commissioners office look forward to putting these lessons into action as they continue enhancing the operating environment for small businesses across Queensland.
Please find below a short synopsis of each presentation with links to view the presentation and download the transcript.

Keynote speaker, Margot Cairnes showed just how fast the world can change. In an age of regionalisation, small businesses will drive the economic engine. Are you;

  • Ready to capitalise on these opportunities?
  • Going to be a winner in this time of disruption and opportunity?
  • Personally change hardy?

Find out more

Paul Martins and Kerrianne Haggie asked and then answered, What does being ‘small business friendly’ really mean? Moreton Bay Regional Council has worked hard to help small businesses by streamlining local laws, improving economic development activities, and providing insights through their Ask Morty application.

Find out more

Edward Ross and Dan Allen showed turned personal tragedy into a business idea. Five years on, they have established a social enterprise that encourages people to have a conversation about mental health and funds a not-for-profit mental health support service. Wow.  

Find out more

Chief Entrepreneur, Julia Spicer shared her thoughts and experiences on how small businesses are driving the economy through innovation and entrepreneurial thinking. Julia reminded us that it is passion, not fear, that creates sustainable change.

Find out more

If you would like to read the full article, please click here 

2023 NLNA Queensland Industry Awards Night Huge Success

2023 NLNA Queensland Industry Awards Night Huge Success

Last night we had an amazing night at the City Winery in Brisbane’s Fortitude Valley, for the Queensland Workshop & Industry Awards night.

There was a great vibe in the room and importantly, we were able to recognise and celebrate the achievements of our valued members.

Congratulations to all our nominees and winners!


Queensland Newsagent of the Year

Allen Tan
Paperboxx North Lakes


Queensland Convenience Store of the Year

Friendly Grocer Strathpine
Rod Hall & Brad Bateman


Queensland Golden Casket Newsagent of the Year

Jessika & Therese Wolfenden
King Circle News


Queensland Employee of the Year

Sonya Fleming
NewsXpress The Gap





28 April 2022

The National Lotteries and Newsagent Association (NLNA) is excited to announce the signing of an exclusive 5-year agreement with Mint Payments as the preferred payment partner for NLNA members. The partnership includes plans to develop a comprehensive end-to-end payments ecosystem across the Australian Newsagency network within the next 12 months and is set to include solutions for in-store, online and B2B payments.

As Australia’s peak industry body formed with one clear purpose: to improve income, reduce costs and increase foot traffic for newsagents across Australia, the partnership will provide an opportunity for over 4,500 newsagencies across Australia to review their current payment relationships and fee structures and consider an alternative that reduces costs and provides the support they need.

Mint’s exclusive agreement with NLNA will provide the Newsagency retail category, who process close A$1 Billion in total transaction volume, with a customized fee structure, streamlined onboarding process and dedicated support services. 


The first product to launch to NLNA members under the new partnership (May 2022) will be Mint’s card-present payment terminal, in place of existing solutions used daily by business owners to process their customers’ payments in-store. Mint’s exclusive NLNA fee structure provides business owners with the option to absorb, split or pass on fees to customers as they choose and as their business needs evolve.

It is anticipated that by the end of Q4 2022, Mint will deliver a full spectrum of payment options including card payment (both in-person and online payments) and B2B supplier payments to the NLNA and associated member network.

MintEFT will enable newsagency owners to make secure, real time B2B payments to their supplier network through a single integrated portal, providing easy reconciliation and real time tracking of payments to and from suppliers. This innovation allows safer and easier payment method for both business owners and suppliers that improves cash flow and protects owners from fraudulent activity and mismanaged payment processes.

The partnership also benefits newsagency owners through integration with major point-of-sale software systems and provides a turnkey solution to owners looking to reduce their overheads by benefiting from:

  • Payment process efficiencies through automation of their daily reconciliation process
  • Enhanced protection from fraudulent activity via MintEFT’s admin/agent payment structure
  • Providing future alternative payment options in line with their customers preferred payment methods
  • Cost savings through aggregated volume benefits
  • Access to the Qantas Business Rewards program with the opportunity to earn Qantas Points across Mint’s product offering.


NLNA CEO Brendan Tohill said “The NLNA is proud to partner with Mint Payments, they are such an innovative and customer focused business. They understand the challenges of running a small business. Our main driver going to tender was cost savings to Australian newsagents and Mint Payments deliver that in spades. This is so vitally important to all newsagents right across Australia.”

Mint Payment’s CEO, Alex Teoh, added “We are very excited to be partnering with NLNA as their preferred payment partner as they plan for the future of newsagency retail. We are confident that Mint’s suite of payment solutions and focus on customer experience are in close alignment with the NLNA’s stated purpose of improving income and reducing costs to their members. Our Qantas Rewards program will also give business owners the chance to reward themselves through simply transacting, which is at the core of what Mint does – we believe every transaction your business makes should add value to businesses and their customer.”


Mint Payments helps companies of all sizes transact in more rewarding ways – whenever, wherever and however the world wants to pay. Mint Payments offers a seamless, omni channel payment suite that helps customers unlock profits, launch pioneering payment products and enjoy more rewarding experiences online, in-store, in-app and beyond.

Sign in today to access Mint’s exclusive NLNA member free structure.


The differences between the Delta and Omicron COVID-19 variants

The differences between the Delta and Omicron COVID-19 variants

What are the symptoms of omicron?

Omicron appears to be continuing the trend set by delta. It’s causing symptoms that are much more like a regular cold, particularly in people who’ve been vaccinated, and fewer general systemic symptoms, such as nausea, muscle pains, diarrhoea and skin rashes.

How bad is omicron?

This new variant is much more infectious than previous variants, causing a surge in cases across the UK and in other countries. And although it’s not yet clear whether we will be facing an overwhelming wave of hospitalisations from the disease, it’s important to remember that while omicron and delta may feel like a cold to many of us, it can still kill or cause long-term symptoms that disrupt daily life, especially for people who have not been vaccinated or are immunocompromised.

For More details Visit: The Conversation

NLNA Member Update: QLD COVID-19

NLNA Member Update: QLD COVID-19

Dear Members,

Please note these updates from the QLD government. 

  • Close contacts who meet updated requirements for critically essential workers can leave quarantine to go to their workplace.
  • Testing requirements for hotspot travellers have changed.

Find information about the QLD COVID-19 update here

Yours sincerely,

Brendan Tohill | Chief Executive Officer
NLNA – National Lotteries and Newsagents Association