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NLNA MEMBER PROFILE – Austin Knox Office Supplies

NLNA MEMBER PROFILE – Austin Knox Office Supplies

Store Owner: Roop Singh
Address: 100 Nicholson Street, Footscray
“One minute you sell a Serbian a newspaper, the next you are wiring a money transfer to South Sudan. We sell 22 international language newspapers daily. I love servicing my community and reminiscing with the older generation when they collected their newspapers here too” – Roop.

Roop’s story in Australia began in 1999 when he came here to complete his Masters in Information Technology. After beginning a career in this field, he decided he really wanted to be a small business owner. Once a business broker showed him Austin Knox Office Supplies, he immediately knew it was the right fight and he soon joined our ranks as a newsagent.

Fifteen years has passed since then, and Roop is proud to have kept a local business name and identity of over 100 years old alive and well in Footscray. It began as a drafting supplies store at another site and eventually moved to its current location and transformed into a stationery store and newsagency.

Roop relishes the constant revolution in the newsagency industry and is interested to see how the channel adapts to constant digital disruptions. Roop aims to meet this change in demand via increasing his tech gadget range and incorporating Amazon Hub into his business, whilst maintaining traditional products like cards and newspapers.

NLNA MEMBER PROFILE  Nambour News & Casket Agency

NLNA MEMBER PROFILE Nambour News & Casket Agency

Address: Shop 28, 52-54 Currie Street, Nambour, Qld, 4560.

Store Owner: Rodney & Marisa Page
Years as a Newsagent: +2 years
Products Sold: Newspapers plus home delivery, magazines, stationery, gift cards & wrap, gifts, drinks, confectionery, Beefy’s pies, Cartridge World ink cartridges, Amazon Hub, TNT & FedX parcel service, Ladbrokes, Blueshyft, Lotto, E-Pay Phone credit, Cigarettes, Go-Cards, photocopying service, dry cleaning service

WINNING STORIES
As Nambour no longer has a regional newspaper, Rodney & Marisa approached the editor of a free local newspaper and offered to do home delivery for them on a Sunday and in return they offered a free advert of their store in the newspaper in every issue. Their customers love receiving this paper for their local news.
BUSINESS CHANGES & ADAPTIONS IN 2020 

In 2020, with COVID-19, their business kept going strong as home deliveries increased and in-store sales increased, especially lotto. Rodney & Marisa added a lot of other services to their newsagency which were not there when they purchased the business. 

In 2021, Rodney & Marisa will be looking at what other services and/or products they can bring in to generate more sales/foot traffic. 

LOCAL COMMUNITY CONTRIBUTIONS 

Rodney & Marisa continually donate to local charities. They also do lots of giveaways to give back to the customers that support them.

RODNEY & MARISSA’S ADVICE

Rodney & Marisa advise prospective newsagents to thoroughly research locations for newsagencies, by asking questions such as:

–    Is it in a high foot traffic area?
–    Are there home deliveries involved? 
–    How large of an area is to be covered?
–    Is there potential for other services to be incorporated into the newsagency? 

If you are purchasing an existing business, have a due diligence search done to rule out any debt/outstanding accounts that are owed, and if possible, spend time in the newsagency to talk to customers, observe the foot traffic and sales.

NLNA SERVICES IN-STORE 

Rodney & Marisa have the in-store TV advertising NLNA products. They have found that Ladbrokes and parcel service advertising has generated customer inquiries/purchases.